Supr Chat · FAQ

Frequently asked questions

What Supr Chat is, how it differs from a chatbot, setup, languages, where leads go, pricing, and data.

What is Supr Chat?

A website intake chat. It greets your visitors, asks what they need, asks a few short questions about it, collects their name, phone and email, and sends the lead to your inbox and your phone. It is built from your website in minutes.

How is it different from a chatbot?

A chatbot tries to answer questions and can get them wrong. Supr Chat only asks. It never gives advice, quotes a price or makes a promise on your behalf, so there is nothing to get wrong. Every conversation ends in a lead you can call.

How long does setup take?

Minutes. Enter your website address, we read your site and write the questions in English and Spanish, you paste one line of code in your site. No call, no developer, no project.

Does it work on my website platform?

Yes. It is one line of code that works on WordPress, Squarespace, Wix, Webflow, Shopify, GoDaddy and custom sites. If you can edit your site's footer, you can install it. If you cannot, email us and we will walk you through it.

Which languages does it speak?

English and Spanish from the first question, written naturally for both, not machine translated. The visitor switches in one tap and the lead tells you which language they used. Other languages on request.

Where do my leads go?

To your email, with every answer, a 1 to 5 score and a one-line summary. Turn on text alerts and each lead also lands on your phone the moment it comes in. We connect it to your CRM on request.

Can I change the questions?

Yes. Sign in, open Your chat, change any question or add a case type, save. It is live on your site right away.

What does it cost?

14 days free with no credit card. After that, one flat monthly price shown in your account, no contract, cancel any time. Editing your chat is always free; the dashboard of leads and numbers is part of the paid plan.

Does it work after hours and on phones?

That is the point. It runs 24 hours a day and opens full screen on mobile with one tap per answer, which is where most after-hours visitors are.

Is my data sold or shared?

No. Your leads are yours. They are never sold, never shared with advertisers or data brokers, and never sent to another business. Everything is encrypted in transit and at rest, and we delete your data on request.

# Frequently asked questions

## What is Supr Chat?

A website intake chat. It greets your visitors, asks what they need, asks a few short questions about it, collects their name, phone and email, and sends the lead to your inbox and your phone. It is built from your website in minutes.

## How is it different from a chatbot?

A chatbot tries to answer questions and can get them wrong. Supr Chat only asks. It never gives advice, quotes a price or makes a promise on your behalf, so there is nothing to get wrong. Every conversation ends in a lead you can call.

## How long does setup take?

Minutes. Enter your website address, we read your site and write the questions in English and Spanish, you paste one line of code in your site. No call, no developer, no project.

## Does it work on my website platform?

Yes. It is one line of code that works on WordPress, Squarespace, Wix, Webflow, Shopify, GoDaddy and custom sites. If you can edit your site's footer, you can install it. If you cannot, email us and we will walk you through it.

## Which languages does it speak?

English and Spanish from the first question, written naturally for both, not machine translated. The visitor switches in one tap and the lead tells you which language they used. Other languages on request.

## Where do my leads go?

To your email, with every answer, a 1 to 5 score and a one-line summary. Turn on text alerts and each lead also lands on your phone the moment it comes in. We connect it to your CRM on request.

## Can I change the questions?

Yes. Sign in, open Your chat, change any question or add a case type, save. It is live on your site right away.

## What does it cost?

14 days free with no credit card. After that, one flat monthly price shown in your account, no contract, cancel any time. Editing your chat is always free; the dashboard of leads and numbers is part of the paid plan.

## Does it work after hours and on phones?

That is the point. It runs 24 hours a day and opens full screen on mobile with one tap per answer, which is where most after-hours visitors are.

## Is my data sold or shared?

No. Your leads are yours. They are never sold, never shared with advertisers or data brokers, and never sent to another business. Everything is encrypted in transit and at rest, and we delete your data on request.